CNP Doorstep

FAQs

CNP Doorstep – Frequently Asked Questions (FAQs)

1. What is CNP Doorstep?

CNP Doorstep is a local grocery delivery service for residents of Crowsnest Pass and surrounding towns. We shop for groceries from nearby retail stores and deliver them directly to your doorstep.

2. Are you affiliated with any retail grocery stores?

No, we are not affiliated with or endorsed by any retailers. We operate independently and source items from nearby retail stores as a personal shopping and delivery service.

3. How do I place an order?

Simply browse the product listings on our website, add items to your cart, and complete the checkout form. Once your order is confirmed, we’ll shop and deliver your items.

4. What towns do you deliver to?

We currently deliver to:

  • Crowsnest Pass (Blairmore, Frank, Bellevue, Hillcrest, Coleman)
  • Pincher Creek
  • Cowley
  • Lundbreck
    Contact us if you’re outside these areas to check availability.

5. What are your delivery fees?

We charge a flat-rate delivery fee which is shown at checkout. This covers shopping, fuel, and delivery service.

6. Why are your prices higher than in-store?

Our listed prices include a small markup to cover the time, transportation, and service involved in shopping and delivering your groceries.

7. Can I request items not listed on your website?

Yes! If you want something not listed, just add a note at checkout or contact us. We’ll do our best to include it in your order.

8. When will my groceries be delivered?

Delivery typically happens on the same day or next day, depending on the time of your order and availability. We’ll contact you with a time window after confirmation.

9. What payment methods do you accept?

We currently accept:

  • Interac e-Transfer
  • Credit card (Stripe/Square, if enabled)
  • Cash on Delivery

10. What happens if an item is out of stock?

If an item is unavailable at the store, we will:

  • Try to contact you for a substitute
  • If we can’t reach you, we may remove it and issue a refund

11. Can I cancel my order?

Yes — you can cancel within 1 hour of placing the order for a full refund. After that, the order is locked for shopping and delivery.

12. What if I receive the wrong or damaged item?

Please contact us within 4 hours of delivery with a photo or description of the issue. We will review and offer a refund or replacement where applicable.