CNP Doorstep – Frequently Asked Questions (FAQs)
1. What is CNP Doorstep?
CNP Doorstep is a local grocery delivery service for residents of Crowsnest Pass and surrounding towns. We shop for groceries from nearby retail stores and deliver them directly to your doorstep.
2. Are you affiliated with any retail grocery stores?
No, we are not affiliated with or endorsed by any retailers. We operate independently and source items from nearby retail stores as a personal shopping and delivery service.
3. How do I place an order?
Simply browse the product listings on our website, add items to your cart, and complete the checkout form. Once your order is confirmed, we’ll shop and deliver your items.
4. What towns do you deliver to?
We currently deliver to:
- Crowsnest Pass (Blairmore, Frank, Bellevue, Hillcrest, Coleman)
- Lundbreck
Contact us if you’re outside these areas to check availability.
5. What are your delivery fees?
We charge a flat-rate delivery fee which is shown at our Home page. This covers our time for shopping, fuel, and delivery service.
6. Will you provide me the final store receipt?
Yes. Our listed price is just an estimate and for reference purposes only. Don’t worry, you will only pay store price and our delivery fees. We will provide you the store receipt.
7. Can I request items not listed on your website?
Yes! If you want something not listed, just add a note at checkout or contact us. We’ll do our best to include it in your order. We are constantly adding new products to our list.
8. When will my groceries be delivered?
Delivery typically happens on the same day if ordered before 4 PM or next day, depending on the orders volume, time of your order and availability. We’ll contact you with a time window after confirmation.
9. What payment methods do you accept?
We currently accept:
- Interac e-Transfer
- Cash on Delivery
- Debit & Credit Card Tap or Insert feature
10. What happens if an item is out of stock?
If an item is unavailable at the store, we will:
- Try to contact you for a substitute
- If we can’t reach you, we may remove it and issue a refund
11. Can I cancel my order?
Yes — you can cancel within 1 hour of placing the order for a full refund. After that, the order is locked for shopping and delivery. Pleas send us an email regarding your cancellation within 1 hour timeline.
12. What if I receive the wrong or damaged item?
Please contact us within 24 hours of delivery with a photo and description of the issue. We will review and offer a refund or replacement where applicable.